1. The Service portal can be accessed through our website by clicking on the link 'Service Portal'.

2. The first step for each new customer is to 'Create Account' for which following data is required to be        filled in: Company name, address, customer name, contact number, email ID & password.

3. For quick/single service DIRECTLY click on Service Request without creating account. From here one        can raise a service request with few details and an auto email with a service request number will be         sent to our Service Engineer. The service request status can be tracked by contacting our engineers.

4. If an account is created then the service request can be raised through the account and it can be              easily tracked.

5.To raise Service Request, click on the service request tab at top right corner and fill up the details of         the product such as, Brand/Category/Model No/SrNo/Issue Description/Batch Date. Of these 'Brand'       and 'Category' fields are mandatory. Instead of filling the other item details, one can upload   the        photograph of the nameplate but in the photo the basic details such as model no.and sr. no. should be    clearly visible.

6.The service request status of all raised services will be listed under the Service calls tab.

7. A very important feature of this software is the possibility to create a register of all the gearboxes and     motors in a plant. Under the 'My Equipment' tab one can fill in the details of the gearbox/motor. This     will enable in future to raise a service request or inquiry for spares or main item for these equipment     quickly.

8.Under the help section one can view the nameplate description of the major brands of gearboxes and   motors in which we deal.